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Re. 09/20/2008

Issue: World Networking Group Vs SAIA Motor Freight and C.H. Robinson  

Load #56368101
Pro   #75129066180,  SAIA, Chris at C.H. Robinson told me they corrected the ship to address error (World Networking Group, 7380 N. Indian Lake, Scotts, MI 49088) yesterday afternoon and the TV would be delivered "SATURDAY MORNING IF NOT LATER TODAY" 09/19/2008.
 
I have listed my notes, below, while trying to receive a product that was suppose to have been delivered earlier this week using C.H. Robinson and Saia Motor Freight:
 
I called C.H. Robinson a number of times yesterday before I was finally able to speak with a person that knew anything about my delivery.  Although C.H. Robinson and Saia claim to work together, neither knew anything about the other company's tracking numbers, load numbers  or Pro number and both companies coincidently were/are having problem with their automated phone systems which won't allow SAIA customer to talk with a real person or leave a message (just hangs up when the customer is transferred to the message center/extension and the operator!)
 
Chris at C.H. Robinson said the TV would be delivered later FRIDAY or SATURDAY MORNING (09/20/2008!)
 
Pro   #75129066180,  SAIA, no real people, and can't leave messages!
Tracking #751-29066180, C.H. Robinson can not trace using their own number!
Load #56368101, C.H. Robinson's internal number, but they never ask for it.
 
We were suppose to show/demo this TV to other merchants yesterday at the latest!  When C.H. Robinson called Chris at home a few minutes ago, Chris said he simply didn't call me back, but called the seller even though yesterday he would personally call me "RIGHT BACK!"
 
I want this delivered today, is this asking to much from a company that was suppose to have delivered it earlier in this week, but didn't even bother to call?  Is it also to much to ask when I spoke with Chris yesterday, that he would tell me it would be delivered EITHER yesterday or this morning, even though he didn't bother to call me like he said he was going to do?  I know SAIA and C.H. Robinson doesn't care about me waiting around for the delivery while I should have been at my youngest daughter's college ball games, but then for a company that doesn't answer phones when they recording claims they are open 7 days a week, and leaves their customer hanging without bothering to call, I probably should expect much.  Hopefully you'll care about this, I own 22 companies and on Monday I'll check to see if any of them use either SAIA or C.H. Robinson for trucking, if so, they will all find another company to do business with.  You can also read about your service by following the following link at PublicIssue.org
 
Please do yourself a favor and get rid of the people that can't or won't do their job!  And although the management might not care, don't make verbal commitments you can't meet.
 
John Turcott
 
 
Additional phone notes from 09/19/2008:
 
Call the 800.428.5377 spoke with Ester, she said "it probably went under LTL," at  Chris Floyd's group, but also referred to him as "Floyd Chris."  Ester said I could call Shelly Mitchell  #800.428.5377 ext 1108.  Ester switched me to Shelly.  Shelly said although Chris Floyd said they would deliver yesterday or this morning (Saturday) Chris is now saying it won't be until Monday.  Why didn't Chris call me back like he said he was going to do yesterday and like SAIA should have done when they couldn't find the address?  Why didn't anyone from C.H. Robinson or SAIA call when they couldn't deliver?  Shelly said I should refer to Load number 56368101 if I actually get to talk with a real person.
 
Saia Motor Freight, #800.950.7242 pro number 75129066180 ext 2 or press 0, said it was delivered.  SAIA.com
 
Saia's automated recording does not accept messages even though it says it does, it just hangs up.  Then when you select operator it again hangs up.
 
 
Subject: Re: 42"/50" PLASMA TV Refurb Export, update, but probably need you to contact C.H. Robinson and find out when they are going to deliver it.

> After speaking with Linda at Business Resolution in the corporation office
> of C.H. Robinson for about 25 minutes, she had no idea what to do with the
> tracking number, but finally looked up your information and said you are one
> of their customers, then asked me to call Jeff Ambrose at #800.428.5377, ext
> 3149,   Linda said the TV was shipped using Saia Motor Freight and they have
> been trying to deliver it to a Idion Luke Dr in Jackson Michigan, which is
> obviously way off.
>
> Calling Ambrose, I finally got through the, never ending, "If you know your
> parties extension please dial it now" which is stuck in a loop, but later
> was told when their lines are busy it does that and another one of their
> automated attendant did the same.  Finally I spoke with Chris.  He said he
> would pass on the right information but if someone would have contacted them
> last night or yesterday, they probably could have delivered it today, but
> now that it's after 11AM the drivers probably won't be able to.
>
>
> Tracking number 751-29066180 although they don't use this number as a
> reference, called CH Robinson World wide 952.683.2671, Patty,  "did you talk
> with Alex or Chris?"
>
> Package trace shows:  9/18 5PM Central, Jackson Michigan, 2380 N Luke Dr.
>
> Chris said he would call me right back, but that was over an hour ago and I
> haven't heard from him.  Maybe it would be best if you could use your
> influence on them so I can know if I need to wait here all day or if I can
> go on with my life (my daughter has a college softball game she's in at 3:30
> PM EST today and I would like to be there, but I need to know when the TV
> will arrive.)
>
> Suppose to go to:
>
>    World Networking Group, etc.
- Your opinion -

    

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