"The structure of the firm is hub and spoke decentralized and contacts

within the hub or center of the firm are not clearly available anywhere.

This was a complicating factor in contacting them and it was also part of

the structural concern, which caused my shares to be mishandled. "

To PublicIssue.org re Scottrade.com.

The company disclaims accountability for its own errors.

It points blame from branch to main office and back again.

THE CEO is disinterested in customer issues and concerns and does not reply (nor does his delegates reply) to letters. An SEC complaint woke them up a bit and I got to enjoy a second round of excuse making and denial.