Another
victim of Internet Treasure Chest, case #38914
"Cancellation
of internet treasure chest in 12/2002. Still billing (06/26/2003.)"
"Site
wouldn't except my website ID, never received phone call or correspondence.
Please bring this to the attn: Adriana. Thank you....please reply"
Internet Treasure Chest
(01/2003), case #31482
After reading this issue, please read Internet Treasury
Chest response dated 10/08/2003
Our
customer responded to an Internet Treasure Chest (ITC) TV advertisement, in
which ITC offered a
complete
"turnkey" online store with thousands of products to sell and of
course support, plus the added
assurance
of a "30 day, full money back guarantee." How could anyone go
wrong? Well, hold on a minute
and
we'll see. ITC's version of the thousands of items, turned out to mean the
customer could chose 50
of
the thousand or more items to display, but would have to pay for the right to
display any additional items
of
ITC's. In addition, their was a slight problem with support, there wasn't
any! Three or four days of emailing,
followed
by numerous calls soon let the customer know, he wanted nothing more to do with
ITC.
Fortunately
ITC offered the "30 day, full money back guarantee", but trying to get
ITC to recognize their own
guarantee
was much more of a problem then without one. In fact, our customer is
still receiving calls, email and credit threats from ITC, even though the
merchandise was sent back to ITC the first week, over 15
months
ago.
The
following email was just received by our customer from Internet Treasure Chest,
again almost a year and
a
half after the products had been returned and the order canceled. In
addition, the customer claimed that
he
has received relentless calls from ITC attempting to push him into additional
services and fees, claiming
"you
can't cancel!"
Warning:
Customer states "Watch out for Internet Treasure Chest!"
Below you will
find the latest ITC email, followed by the his response.
----- Original Message -----
To: "John Customer"
Sent: Friday, January 24, 2003 11:30 PM
Subject: RE: Re: Important! Credit Card
Decline Notice! (Case# C01240849)
> John,
>
> ITC DOES NOT ALLOW SPAM -- PLEASE READ -- VERY IMPORTANT
>
> Thank you very much for trying out the Internet Treasure Chest. We regret
that you are not able to benefit from this great product. We have
cancelled your account. A $15.00 cancellation
fee will be applied. Your previous
outstanding balance on your account was $79.75. Cancelling
the hosting services is completely separate from returning your ITC
package. These instructions were laid out in the terms and
conditions of agreement that you agreed to. If you HAVE cancelled before,
please send the cancellation confirmation number and we will look further
into the case.
>
> If you carry a Cardservice merchant account you will need to call
800-456-5989 ext 4000.to cancel the account.
>
> Cardservice will inform you on your requirements there. For refunds
on any upgrades/ or other merchant accounts that you purchased in addition
to the original package contact 800-220-6066.
>
> ** Please note: If you have registered a Domain name through our system,
the domain name registration fees are non refundable.
>
> If you do not have a checking account or credit card, you can choose to pay
your balance through the postal system.
>
> Please send a letter (with the information below) with a CASHIERS CHECK or
MONEY ORDER to:
>
> Meridian One Technologies
> Hosting Department
> 3200 W Ray Rd Suite 105
> Chandler, AZ 85226
>
> Include the following information:
> Full Name
> Address (including city, state, zip)
> Telephone number
> E-mail address (required)
>
> Please respond to this email with any additional questions or comments.
>
> If you have any other questions please e-mail us, we will be happy to
> assist you.
> Thank you,
> ITC Support Team
>
> Internet Treasure Chest support technicians are available Monday through
> Friday, 8 AM - 6 PM Pacific time.
> * Most cases are resolved within 24 hours (with the exception of
> weekends and holidays)
>
> For a faster response please go to:
> http://support.itctv.com or click
the Help link in your administration site.
> You will find step-by-step instructions on setting up, managing and
> maintaining your Internet Treasure Chest web site through the Search or
> Browse Subjects sections or you can contact support by using the use the
> CONTACT US form.
>
> > Remove us from your SPAM!
> > ----- Original Message -----
> > From: ITC Billing
> > To: jturcott@15551212.com
> > Sent: Friday, January 24, 2003 7:10 AM
> > Subject: Important! Credit Card Decline Notice!
> >
> >
> > Important!
Credit Card Decline Notice!
> >
> > Dear Jhon,
> >
> > The default credit
card information you have provided us for your hosting
> > services has been declined after repeated attempts. Our billing system
> > automatically suspends accounts if the credit card payment is declined
> > repeatedly. To avoid any interruption to your Web Site and online
business,
> > please update your payment information by clicking the link below to
> > automatically log in to your payment information section of your
> > administration Web site. If you are unable to click the link, you can
copy
> > and paste it into a browser window:
> >
> > http://www.itctv.com/logon.asp?AL=JnoGyqdoZt1Q
> >
> > For your reference,
the payment information we currently have on file for
> > your ongoing billing is:
> >
> >
> > Mastercard
5474-XXXX-XXXX-7493Expiration 01/2004
> >
> > If you have any
questions or concerns about this notice please contact our
> > billing department at billing@itctv.com.
> >
> > Thank you!
> >
> > Internet Treasure
Chest
> > Web Site Hosting
Service
> >
> >
==========================================================================
> > For your convenience
your ITC account information is included below.
> > Your Web Site
Administration site access information is:
> > http://wocd-rom.itctv.com/admin
> > Your User Name :
> >
Date Activated : 8/2/2001
> > Activation Code:
DACLAVETPCPK
> >
==========================================================================
> >
> >
> >
>
Customer's response to Internet Treasure
Chest Pursuit
You are really an amazing company! You
first advertised your site and products with a 30day non-conditional money
back warranty, also offering complete support. However, once we received
the product, you had no support! You never returned any of our calls or
emails, you tried to bait us by advertising thousands of products, then tried
to charge us if we used anything over 100 of your own cheap items.
In addition the "quality items" you offered looked more like they
belonged in a dollar store. To add more embarrassment to your own
defunked company, you called my home over and over again, not knowing we had
sent the product back after the first week we had received it. Lower
yet, your pinhead sales staff, was rude, pushy, totally unprofessional and
relentless. None of your so called staff knew what "no thanks"
meant and none had enough knowledge to know what the status was about any of
this. We had to tell your idiots more than 8 different times,
"the product had been returned, and we are not interested."
As far as our companies are concerned, you cost
our company a lot of time and energy by "faults advertising."
Since our attorneys are on retainers anyways, we
would welcome an opertunatety to see you in court.
John
P.S. Your company is exactly one of the things
that is wrong with America!
By the way, don't you think a year after the
fact is a little stupid to contact someone by a "support team?"
We are done wasting our breath with you morons.
Response from Internet Treasury Chest regarding this issue
10/2003
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